This website offers Internet delivery of Textile products and accessories in France and internationally. These general conditions of sale govern the conditions and terms of sale which apply to the sales area of ​​the website The customer declares to have obtained all the necessary information regarding the use of the online sales area and with both quantitative and qualitative characteristics of the products. Anyone who places an order on the site must, voluntarily and without reservation, accept the general conditions of sale set out below.

Article 1: Access to the website

Access to the website is free and open to any user with internet access. The website is accessible 24 hours a day, 7 days a week. However, the company reserves the right, without notice or compensation, to temporarily or permanently, totally or partially close the website, in particular with a view to carrying out maintenance operations or various adjustments. In the event of an interruption, the company undertakes to honor all orders placed before the date of interruption of the website. In the event of interruption or in the event that it is impossible to use the website, the customer can contact customer service via the following email Customer service is open from Monday to Friday, from 9 a.m. to 8 p.m. The site is accessible without identification. If the customer creates an account in order to facilitate his navigation, he is solely responsible for the conservation of his usernames, passwords and other confidential data. The company cannot be held responsible for damages related to the loss of customer identifiers or even to the use of his personal account by a third party.

Article 2: Order taking

2.1 Order process
The customer will receive several confirmation by e-mail. The first concerns the order confirmation following its purchase on the site It includes a detail of the products ordered, the amount of the order, customer information (delivery and billing address) and the shipping method. At this stage, it is still possible for the customer to cancel or modify his order. The customer must then send an email as quickly as possible to customer service The day the order is prepared, a second email will be sent to the customer to confirm the shipment of his order. This confirmation will include a link allowing the customer to download his invoice as well as a tracking number allowing him to follow the delivery. At this stage, it will no longer be possible to cancel or modify the order.

2.2 Customer data
The Créatonautes cannot be held responsible for the consequences linked to one or more errors concerning the information provided by the customer during an order. In the event of an error in the wording of the recipient's contact details, the company cannot be held responsible for the inability to deliver the product. Consequently, the information provided by the buyer must be correct and complete in order to ensure the proper execution and delivery of the order. The company reserves the right to cancel an order made by a customer in the event of a dispute with this same customer concerning a previous order.

2.3 Billing
The company keeps the invoice recording the customer's order for an amount greater than or equal to one hundred and twenty (120) euros for a period of ten (10) years from the delivery that was the subject of the order and guarantees access to them at any time during the same period, in accordance with article L 134-2 of the Consumer Code. The documents will be kept in electronic format. The company guarantees access to the documents kept, at the customer's request by email to

Article 3: Price

The prices applicable for each product are those indicated on the site during the purchase made by a customer. No price modification can be made, except during reductions and promotional offers made on a commercial basis. The prices are indicated individually in euros and all taxes included (TTC). The prices displayed do not take into account the delivery costs, which are indicated in addition to the price including VAT.The customer will be fully informed of the amount of delivery costs and the total price of his order before the said order is confirmed on the site www The prices take into account the V.A.T. Any change in the rate applicable to the V.A.T. will be automatically reflected in the prices of the products. Erasmooth retains ownership of the products until full payment by the customer.

Article 4: Means of payment

The customer has two means of payment (Paypal and stripe), offering a maximum of security guarantees, by credit card (Carte Bleue, Visa card, Mastercard, American Express) by indicating directly in the zone provided for this purpose (input secured by SSL encryption) the number of your card, without spaces between the numbers, as well as its expiry date and security code. The site guarantees that it does not collect or store any data relating to the banking transaction required to complete an order.

Article 5: Shipping costs

Shipping costs include preparation and packaging, as well as postage and transport costs, unless otherwise stated "Free shipping". The shipping costs are made up of a fixed part and a variable part according to different criteria: the geographical area as well as the weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them.

Article 6: delivery

6.1 Delivery method
Orders are shipped via the post office with a tracking number and delivered without signature. Whatever delivery method you choose, we will send you a link to track your package. The dimensions of the boxes are appropriate and your items are properly protected.
Delivery is made in France (excluding DOM TOM) and internationally.

6.2 delivery times
Packages are usually shipped within 3-4 days after payment is received. The delivery times practiced are 6 to 8 working days in France and internationally from receipt of full payment. Exceeding these deadlines cannot give rise to payment of damages.

6.3 Absence
If the recipient is absent at the time of delivery and if the package does not fit directly into the mailbox, the postman will pass by a second time or leave the package in a post office located nearby. You can then remove it there.

6.4 Delay in delivery
If the product has not been delivered, for any reason other than a case of force majeure, the sale may then be canceled and the purchaser may obtain restitution of its price to the exclusion of any other compensation or damages.

Article 7: Unavailability

If an ordered product is in reality no longer available, the site undertakes not to charge the amount relating to the order. If the said amount was withdrawn before the site was informed of the unavailability of the product, the site undertakes to: - Reimburse the customer the full amount relating to the unavailable product, or - Offer a credit note of the exact corresponding amount the amount withdrawn, or - Carry out an exchange with a product exhibited at the same price as the unavailable one.

Article 8: intellectual property

All visuals displayed on the site are protected by copyright and intellectual property rights. As such, representations, reproductions and / or re-uses of all or part of the site are not authorized without making a prior request to the company LES CREATONAUTES and that the latter gives its agreement.

Article 9: Return and Right of Withdrawal

9.1 Return
Any return of products must be the subject of a formal agreement between the seller and the buyer. Any return accepted by the seller, in the event of an apparent defect or non-conformity of the delivered products, which will be noted by the seller, will allow the buyer to obtain the free replacement or the return of a credit note. his profit. Return costs are the responsibility of the customer. We strongly advise customers to send returned products in plastic envelopes to protect the products.

9.2 Right of withdrawal
From the day he receives the goods, the customer has a period of fourteen clear days from the date of delivery of these to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of return costs. A product already used cannot be exchanged or refunded. Products and accessories on sale and / or in promotion are neither exchangeable nor refundable except in the event of hidden manufacturing defects. The products must be returned intact, in their original packaging to the following address:
The Creatonauts 16, rue du Travail 67000 STRASBOURG

Article 10: Force majeure

The site cannot be held liable in the event of non-availability of the site or of delay and / or cancellation of the execution of an order following cases of force majeure such as (non-exhaustive list): natural disaster , partial or total strike of the postal services, war, fire, flood, failure of the electrical network etc.

Article 11: Information technology and freedoms

11.1 Personal rights
The information requested from customers is necessary for the management of their orders. In accordance with the Data Protection Act you have the right to question, access, rectify your data and the right to oppose for legitimate reasons by writing to, accompanied by a copy of an identity document.

11.2: Customer rights to personal data
In accordance with the law n ° 78-17 of January 6, 1978 "Informatiques et Libertés", the Customer has the right to access, rectify and delete data concerning him recorded by The company undertakes not to disclose to third parties the information communicated by the Customer on the Site. These are confidential. They will only be used to strengthen and personalize communication, in particular through informational e-mails and the Newsletter. Les Créatonautes does not sell, market or rent personal data concerning the Customer to third parties. The Customer can contact the company at any time and oppose the use of his personal data recorded by it. To do this, simply send a message via the contact page of the site.

11.3 Fraud detection
The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of the contact details in connection with the order associated with this unpaid within a payment incident file implemented. An irregular declaration or an anomaly may also be the subject of specific processing.

11.4 Cookie management
The Site uses cookies, of which the user is informed when arriving on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are only installed after acceptance by the user, continuing to browse the site constitutes acceptance. The cookie is a block of data which does not allow the user to be identified but is used to record information relating to the user's navigation. The purpose of cookies is in particular to collect information relating to navigation on the sites and to provide personalized services thereafter. In the user's computer, cookies are managed by his internet browser. The configuration of the navigation software can make it possible to be informed of the presence of a cookie and possibly to refuse it. Information is never shared with third parties or resold. Finally, banking information is never in the possession of the company. These cookies also make it possible to target advertising offers, in particular on social networks.

11.5 Collection and processing of personal data
The personal data of customers are subject to automated processing for the purposes of managing and monitoring customer and prospect relationships, prospecting and sales promotion, management and monitoring of orders and payments. This processing will also allow the customer to be informed of special offers and any new service offered, in particular via a newsletter service. The customer can unsubscribe from the Newsletter at any time via a checkbox on this newsletter. The customer is informed on each personal data collection form of the mandatory or optional nature of the responses by the presence of an asterisk. In the absence of information of compulsory information, the order could not be processed or could be delayed, and commercial information could not be sent to the customer.

Article 12: Duration of the GTC

The general conditions of sale apply throughout the duration of the online publication of the site.

Article 13: Modification of the GTC

The site reserves the right to make changes to the GTC. These take effect when the said modifications are published on the site.

Article 14: Law and applicable language

The GTC are subject to French law, the only applicable law in this matter.

Article 15: disputes

The General Conditions will be executed and interpreted in accordance with French law. The parties will seek, before any dispute, an amicable agreement. In the event of a dispute or dispute relating to the validity, interpretation or execution of these General Conditions, only the Courts of Strasbourg will be competent.

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